Welcome to Support
At GT Helio, we know that great products deserve great support. Whether you need help getting started with your device, following up on an order, or requesting a warranty repair we’re here for you.
Our UK support team is fast, reliable, and professional ensuring you always get the help you need.
How can we help you?
Choose the option that matches your need — we keep things simple and clear.
- Pre-sales advice — find the right laptop for your needs.
- Order & delivery — tracking, address changes, returns.
- Warranty & repairs — repair requests, timelines.
- Technical support — drivers, performance, connectivity issues.
Frequently asked questions
How do I track my order?
You receive a tracking link by email after dispatch.
What does the warranty cover?
It includes manufacturing defects within 12 months.
Is onsite support available?
Available in select UK postcodes.
My laptop won’t start. What should I try?
Hold power 10 seconds, try a different socket. If still not working, contact support.
Quick examples
- Order query: Provide order number + postcode.
- Repair request: Describe issue + model number.
- Pre-sales: Tell us your budget + usage.
