Welcome to Support
At GT Helio, we know great products deserve great support. Whether you need help getting started with your device, following up on an order, or requesting a warranty repair our US support team is ready to help.
From pre-purchase advice to after sales service, our US team is friendly, fast and reliable. Choose a contact option below to reach us instantly.
How can we help you?
Choose the option that matches your need — we keep the process simple and clear.
- Pre-sales advice — find the right laptop for your needs.
- Order & delivery — tracking, address changes, returns.
- Warranty & repairs — repair requests, timelines.
- Technical support — drivers, performance, connectivity issues.
Frequently asked questions
How do I track my order?
You’ll receive a shipping/tracking link by email after your order leaves our warehouse.
What does the warranty cover?
Our standard 12-month warranty covers manufacturing defects; accidental damage is not covered unless you purchased protection.
Is onsite support available?
Onsite service is available selectively across certain US regions — contact us to confirm eligibility.
My laptop won’t start. What should I try?
Try holding the power button for 10 seconds, confirm the charger is connected, and try a different outlet. Contact support if it still won’t start.
Quick examples
- Order query: Provide order number + shipping zip code.
- Repair request: Describe the issue + model number & serial (if available).
- Pre-sales: Tell us your budget and what you’ll use the laptop for.
